Privacy Policy ahw99

Introduction and Scope of This Policy

This Privacy Policy is issued by ahw99, an online betting platform operating under international licensing. This policy explains how we collect, use, disclose and protect the personal information of individuals who use the ahw99 website at https://ahw99.onl and all related services.

By registering an account or using any part of the ahw99 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, you are advised not to continue using our platform.

This policy applies to all ahw99 platform users, including those registering a new account, existing users, and visitors browsing our website without logging in.

Information We Collect

ahw99 collects personal information across several categories depending on how you interact with our platform:

Information you provide directly:

• Full name and date of birth (for age verification — users must be 21 years of age or older)
• Email address and mobile phone number
• E-wallet account information such as Touch 'n Go eWallet or DuitNow for deposit and withdrawal purposes
• Identity card number (MyKad) for the identity verification (KYC) process
• Account password in encrypted form — ahw99 does not store passwords in plain text
• Any information you share when contacting our customer service

Information collected automatically:

• IP address, browser type and operating system of your device
• Login session data including access time and session duration
• Records of game and betting activity on the platform
• Deposit and withdrawal transaction history
• Cookie data and similar tracking technologies to improve the user experience

Purposes for Using Personal Information

Personal information collected by ahw99 is used for the following purposes:

• Verifying your identity and confirming that you meet the minimum age requirement of 21 years to use our betting platform
• Processing account registration, deposits and withdrawals through supported payment methods
• Providing effective 24/7 customer support in Malay and English
• Sending you account-related information, transaction notifications and promotional updates by email or in-account notification
• Detecting and preventing fraud, money laundering and suspicious activity through our security systems
• Complying with international licensing requirements and applicable reporting obligations
• Improving platform design, products and the overall user experience based on usage patterns
• Supporting responsible gambling programmes, including detection of concerning betting patterns

Sharing Information with Third Parties

ahw99 understands that your trust depends on how we handle the information you provide. We do not sell or rent your personal data to any third party for marketing or commercial purposes.

However, there are situations where ahw99 may share information with certain parties:

• Service providers: Third parties involved in payment processing (such as DuitNow and FPX service providers), technical infrastructure, and cybersecurity services — subject to strict confidentiality agreements
• Regulatory bodies: Licensing authorities or law enforcement agencies when required to do so by regulation or court order
• Fraud prevention: Security partners to detect and stop fraudulent activity that could affect other users
• Business transfers: In the event of a merger or acquisition, user information may be transferred to the successor entity, with prior notice given to users

In all of the above cases, ahw99 ensures that third parties receiving your data apply security standards comparable to our own.

Cookies and Tracking Technologies

ahw99 uses cookies and similar technologies such as pixel tracking and local storage to improve the functionality and user experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Essential cookies: Required for basic platform functions such as login verification and session management — cannot be disabled
• Performance cookies: Collect aggregated data on how users interact with the website for improvement purposes
• Functional cookies: Store user preferences such as language and display settings for your convenience

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ahw99 platform you use.

Data Retention Period

ahw99 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable licensing requirements and regulations.

Generally, account and transaction records are kept for the period set by the international licensing body applicable to ahw99's operations. Once that period ends, data will be securely deleted or anonymised.

Data Security

ahw99 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of data at rest for sensitive information such as passwords and payment details
• Internal access controls based on the principle of least privilege — staff may only access data required for their role
• Regular security audits and penetration testing by independent security teams
• Clear and detailed security incident response procedures
• Cybersecurity training for all staff who handle user data

Although we take all reasonable steps, no system can guarantee absolute security. We encourage users to also protect their own accounts by using strong passwords and not sharing login details with anyone.

Your Rights as a User

As an ahw99 user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected].

Child Safety and Underage Users

The ahw99 platform is intended exclusively for individuals aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21.

All users registering an account are required to verify their age through the identity verification process. If we find that information has been collected from someone who is underage, we will take immediate action to delete that data and close the account in question.

Parents and guardians are advised to take appropriate steps to ensure that children and teenagers do not access online gambling platforms.

Amendments to This Privacy Policy

ahw99 reserves the right to modify this Privacy Policy at any time. The latest version of the Privacy Policy is always available on our website and is dated with the most recent update date.

For significant changes — including changes to how we use your personal information or to your rights — we will provide reasonable notice via your registered email or in-account notification before the changes take effect.

Continued use of the ahw99 platform after such changes take effect will be considered your acceptance of the updated Privacy Policy. You are advised to review this page from time to time.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how ahw99 handles your personal data, please contact our customer service team:

• Email: [email protected]
• 24/7 live chat is available in your ahw99 account — in Malay and English

We aim to respond to all privacy-related enquiries within a reasonable time. For data rights requests (access, correction, deletion), please provide sufficient account information so we can process your request accurately and securely.